(519) 575-6801

(519) 575-6801

REFUND AND EXCHANGE POLICY

THERMOGRAPHY CLINIC KITCHENER INC. AND THERMOSHOP REFUND AND EXCHANGE POLICY

Refund & Exchange Policy – Thermography Clinic Kitchener Inc. and Thermo Shop

Your satisfaction is important to us at Thermography Clinic Kitchener Inc.. We understand that sometimes things don’t work out, so we’ve outlined our exchange policy below.

Our Exchange Policy:

We want you to be happy with your Thermo Shop purchase. If you’re not completely satisfied, we are happy to offer an exchange for another product of equal or lesser value within 14 days of you receiving your order, provided the following conditions are met:

  • The item(s) must be unused and in their original condition, including all original packaging, tags, and any accompanying materials.
  • You must have your original proof of purchase (e.g., order confirmation email or receipt).
  • The exchange request must be initiated within 14 days of the date you received your order.

How to Request an Exchange:

  1. Please contact our customer support team at info@thermographyclinic-kw.com or phone 519-575-6801 within the exchange window. Please provide your order number and the reason for the exchange, along with the name and (if possible) a link to the item you would like to exchange it for.
  2. Our customer support team will review your request and provide you with instructions on how to return the item(s) to us.
  3. You will be responsible for the return shipping costs for exchanges due to personal preference or if you simply changed your mind. We recommend using a trackable shipping method as we cannot be responsible for items lost in transit.
  4. Once we receive your returned item(s) and verify that they meet our exchange conditions, we will process your exchange. If the item you’ve requested is in stock, we will ship it to you.
  5. If the item you wish to exchange for is of lesser value, we will issue a store credit for the difference. If the item is of greater value, you will be responsible for paying the difference before the new item is shipped.
  6. Please note that exchanges are subject to product availability. If your desired exchange item is out of stock, we will work with you to find a suitable alternative or offer a store credit.

 

Non-Exchangeable Items:

For hygiene reasons and the nature of some of our products, the following items are not eligible for exchange unless they arrive damaged or defective:

  • Any opened or used personal care products.

 

All of our products that are scented with pure Essential Oils that are listed under the ingredients tab for each product. Issues with scents are exchange only with returns shipping charges being buyer’s responsibility. 

Damaged or Defective Items:

If your order arrives damaged or with a manufacturing defect, please contact us immediately (within 7 days of receiving your order) at info@thermographyclinic-kw.com with photos of the damage or defect. We will gladly arrange for a replacement to be sent to you, and we will cover the return shipping costs for damaged or defective items. In some cases, we may offer a full refund for damaged or defective items if a replacement is not available.

Refunds:

Generally, we focus on providing exchanges to ensure you find the right product for your needs. We do not typically offer refunds for items where you have simply changed your mind. Refunds will only be considered in cases of damaged or defective items that cannot be replaced.

Return Shipping:

As mentioned above, you are responsible for the return shipping costs for exchanges due to personal preference. Thermography Clinic Kitchener Inc. will cover the return shipping costs for damaged or defective items.

Return shipping charges are the buyer’s responsibility.

PLEASE EMAIL info@thermographyclinic-kw.com FOR RETURN ADDRESS.

 

For inquiries regarding damaged products/claims, please email us with photos of both the exterior and interior of the shipping box regardless of their condition, as well as images of the damaged product and its packaging. This information is crucial for processing your request effectively as we require these pictures to proceed with a claim.

 

Please Note: We are not responsible for the loss or delay of packages being returned and suggest using a shipping service that provides a tracking number and insurance.

 

Contact Us:

If you have any questions about our Refund & Exchange Policy, please don’t hesitate to contact us at:

Thermography Clinic Kitchener Inc. 690 Belmont Ave West, Suite 201, Kitchener ON. N2M1N6 info@thermographyclinic-kw.com, 519-575-6801