APPOINTMENT PREPARATION
Good images depend on a few simple things going right beforehand. Follow the instructions for the regions being imaged, and call us if a step is unclear or you cannot follow it — we would rather adjust than take an image we cannot rely on.
- Avoid prolonged sun exposure or sunburn on the area for five days before imaging.
- On the appointment day, do not apply lotion, cream, powder or makeup to the area being imaged.
- Avoid massage, chiropractic treatment, acupuncture, physiotherapy, electrical stimulation, therapeutic ultrasound, or hot or cold packs on the area for 24 hours before imaging.
- Avoid strenuous exercise for four hours before imaging.
- Do not shave the area on the appointment day.
- Avoid bathing or showering for one hour before imaging.
- Avoid alcohol for 12 hours before imaging.
- Avoid hot or cold drinks for two hours before imaging. Room-temperature water is acceptable unless the clinic tells you otherwise.
- Wear loose clothing and avoid a restrictive bra immediately before the appointment where practical.
- Do not apply deodorant or antiperspirant on the appointment day.
- If nursing, tell the clinic when booking and ask about timing. Do not change an infant’s feeding needs solely for image preparation.
If any step is unclear or you cannot follow it, just call us — we can talk it through or move your appointment.
- Do not apply makeup, lotion or other products to the face or neck before imaging.
- Avoid hot or cold drinks for two hours before imaging.
- Avoid brushing your teeth for two hours before imaging if reasonably possible.
Contact the clinic if you have any further questions about preparing for your appointment.
Important medication instruction: Do not stop, delay or change any prescribed or over-the-counter medication for a thermography appointment unless the clinician who manages that medication has told you it is appropriate. Tell the clinic if you used a medication or product that may affect preparation; the appointment can be documented or rescheduled if necessary.
Tell the clinic when booking about surgery, implants, biopsy, pregnancy or nursing so preparation and positioning can be discussed. The clinic cannot decide whether an appointment is appropriate for your individual medical circumstances – ask your health care provider if you have concerns.
WHAT TO EXPECT AT YOUR APPOINTMENT
- You will have privacy to uncover only the area being imaged, and time to acclimate to the room.
- A technician will explain the positioning and collect the standardized views.
- Tell us in advance about clothing, mobility or accessibility needs and we will make arrangements.
Your report and follow-up conversation
Your report describes the temperature patterns observed in your images, and we will sit down with you one-to-one to walk through what it says. That conversation is educational rather than a diagnosis or treatment plan. Ask us about report turnaround when you book.
More questions?
Read the current frequently asked questions, or contact the clinic. For medical advice, contact a qualified health care professional.
POLICIES
Infection Control Policy
We want you to feel comfortable and well cared for at the clinic. If you are unwell on the day of your appointment, just let us know and we will find you another time.
Masks are optional unless we let you know of a temporary requirement, and we are glad to wear one if you would prefer — just tell us when you book. Hand sanitizer is available, and clinic rooms and shared surfaces are cleaned between appointments.
Cancellation Policy
Our goal is to provide quality care to all our clients in a timely manner. We understand that unexpected delays can occur, making schedule adjustments necessary.
Appointment cancellation
Please give at least 48 hours’ notice if you need to cancel or reschedule. A cancellation with less than 48 hours’ notice may result in a $50 fee. The clinic may waive the fee for illness or exceptional circumstances when the appointment is rescheduled.
Medical Disclaimer
Thermography records the infrared energy your skin gives off and presents it as skin-surface temperature patterns. It shows function rather than structure, which is why it is used alongside clinical examination and the tests your health care provider recommends — not in place of them. A report does not diagnose a condition, determine the cause of a temperature difference or rule anything out, and it is not medical advice.
Ask us anything about your appointment. For medical advice, or for a new, persistent or worsening symptom, please contact a qualified health care professional, and seek urgent care when appropriate.
If you have any further questions or concerns, please feel free to connect with us.
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